Privacy Policy

Pedal Thirst Adventures views protection of user’s privacy as a very  important principle. We understand that The Users and their Personal  Information is one of Pedal Thirst Adventures’ most important assets. PTA stores and process User’s Information including any sensitive  financial information collected (as defined under the Information  Technology Act, 2000), if any, on computers that may be protected by  physical as well as reasonable technological security measures and  procedures in accordance with Information Technology Act 2000 and Rules  there under. If the Users object to User’s Information being transferred  or used in this way please do not use our Website or any other social  media platform managed by Pedal Thirst Adventures.

 THE INFORMATION WE GATHER

• PTA records, stores and analyses the data that is  available to us through any of our platforms like website, Facebook  page, Instagram handle or any similar  platform. Platforms would also include the physical forms/declarations  submitted to PTA. This includes the data that the User  provides on the website or any other platform managed by PTA.
• The data helps us make sure that we take every measure to make sure  that our customers are safe while using any of our services or products.

 Tour Cancellation charges are applicable on actual full tour price

Before 20 days – Full Refund.

Between 20 – 15 days - 80% of the tour cost will be refunded.

Between 15 – 7 days - 50% of the tour cost will be refunded

Less than 7 days 0% - No refund. 

Please read the below mentioned terms and conditions carefully constituting an integral part of the Participant Agreement for the event. All events advertised on our website are operated by Pedal Thirst Adventures(PTA)

1. Insurance

Adequate and valid personal travel insurance is a mandatory requirement for all international (Non-Indian) and domestic (Indian) participants. The same should be obtained before the date of departure.

2. How to Book

To make a booking, you can contact us through email/phone, our website www.pedalthirstadventures.com, or through an approved travel agent. The person making the booking must be 18 years old or over and must  possess the legal capacity and authority to make the booking. If one person is making the booking on behalf of other people then after the booking of the event, other people will also be required to take the undertaking of accepting the terms and conditions mentioned in this agreement. All international (Non-Indian) participants may also be required to pay for any non-transferable and non-refundable items  such as National Park entrance fees and Permits as per the requirements of the particular Park/permits applicable for all international (Non-Indian) participants..

Your personal safety is of paramount importance to us and therefore it is imperative that you inform us in writing, at the time of booking, of any condition (medical or otherwise) that needs any special care/attention and that might affect your or other people’s experience during the event. You agree to provide any/all information that may be asked by government authorities / border control / security agencies for the purpose of security and counter terrorism. This is known as Advance Passenger Information. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, age, nationality, travel document type, and number. For Indian nationals, this information may be provided only for the person making the booking (lead booking participant) but for Non Indian nationals, the same might be asked from all participants.

In case of booking with Partial Amount

In case of bookings made by paying partial amount, you are expected to make the balance payment at least 15 days prior to the departure date (w.r.t. to the published itinerary of the event & batch booked). In case the balance payment is not made at least 15 days prior to the departure date, then the booking would be deemed cancelled and PTA would not be liable towards any cash refund. 

 3. Replacement of participant(s) – You can seamlessly replace any of the participants in your booking by contacting us over phone or email. Please note that this service is applicable only when the status of the Booking is “Paid” and there are at least 5 days remaining prior to the departure date (departure date minus 5). 

 4.  In case of changes/cancellation of the event after departure,

 When the change or cancellation arise from circumstances amounting to “force majeure” or for any other reason beyond our control, PTA shall not be liable to refund the amount already deposited.

When the change or cancellation arising otherwise: We will, wherever possible, make suitable alternative arrangements.

5. In case of drop out by the participant in between the event

We shall not be liable to make any refund in such situation. The participant would also have to pay additionally for unplanned expenses on planning and executing the retreat of the participant on actual basis. In case suitable arrangements for retreat are not possible, PTA reserves the right to deny such drop out in between the event.

6.  In case of Emergency Evacuation

While we do have first aid and experts available on all our events but still there might be situations under which an emergency evacuation might be needed. We are committed to make a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation till the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be covered by the participant.

 7. Privacy Policy

We are committed to not pass your information unnecessarily. PTA would use your info to make your experience a better one but incase required for safety or arrangement purposes, we might have to forward your contact details to relevant vendors.

During all our expeditions, we click pictures, record videos, and create other intellectual property. Such content may feature you in many cases. Unless specified otherwise by a participant, we shall deem the permission granted for using such creative content created on our events.

We also encourage you to share the pictures or videos that you create on your own. We give due credits before publishing such content on public platforms.